Our Offering
Training:
Get the most from your investment in ManageEngine solutions. Whether a new user looking to get the grip with ManageEngine software or an existing user wanting to improve your use of the ManageEngine suite of solutions or the team wants to get trained on the new set features Elitser Training will provide the range of training that suits your needs.
Implementation:
Our experienced team of implementation experts works closely with you to understand your unique requirements, goals, and timelines. Whether you are implementing a new software system, or upgrading existing infrastructure, we are here to guide you every step of the way.
Upgrade:
ManageEngine releases upgrade in the form of service pack, hotfix at regular intervals. Our Engineer’s will be available to assist you with upgrade of ManageEngine product to latest build apart from explaining the benefits of the releases.
Configurations
You might want to make changes to an existing configuration, or try to implement new settings into the product but hesitant to move forward? Book an appointment with our engineers to help you walk through the changes to implement and roll-them out successfully.
Technical Support
Tekki Craft will be available to offer technical guidance to troubleshoot issue and share resolution details for known problem. If issues require development assistance from ManageEngine or beyond the technical capability of our team, Our team will perform a warm hand-off to the ManageEngine team. This process will ensure that ManageEngine team taking over the issue has time to review past findings so that solutions can be expedited. Until the issue is taken to closure, tekki craft will offer all assistance that falls within scope.